Employees experience three main areas of dissatisfaction with internal services: availability or clarity of information, time needed to complete tasks required by support functions, and overall effort required through processes involving support functions according to a study by McKinsey.  We teamed up with Culture Amp, the world’s leading people and culture platform, to use aggregated data from more than 300 companies to explore links between product usage data from Zendesk and workplace perceptions from CultureAmp.

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