In the US, 2022 will mark the first year where e-commerce sales reach over $1 trillion. Customers are coming to rely on and expect cohesive digital experiences—and there are increasing opportunities to leverage e-commerce to drive up sales. However, missteps in your digital business can erode customer satisfaction levels and increase customer churn for every aspect of the customer relationship.

Download the white paper to learn: 

  • How to avoid the pitfalls that arise from rapid digitization and instead turn them into opportunities. 
  • Best practices when navigating an increasingly complex customer journey, including how to leverage omnichannel models to drive in-store and online sales. 
  • How to empower your team to become system advocates within Microsoft Dynamics 365 Commerce.
Mazars USA LLP is an independent member firm of Mazars Group, an international audit, tax and advisory organization with operations in over 90 countries. With roots going back to 1921 in the US, the firm has significant national presence in strategic geographies, providing seamless access to 28,000+ professionals around the world. Our industry specialists deliver tailored services to a wide range of clients across sectors, including individuals, high-growth emerging companies, privately-owned businesses and large enterprises.