In the US, 2022 will mark the first year where e-commerce sales reach over $1 trillion. Customers are coming to rely on and expect cohesive digital experiences—and there are increasing opportunities to leverage e-commerce to drive up sales. However, missteps in your digital business can erode customer satisfaction levels and increase customer churn for every aspect of the customer relationship.
Download the white paper to learn:
- How to avoid the pitfalls that arise from rapid digitization and instead turn them into opportunities.
- Best practices when navigating an increasingly complex customer journey, including how to leverage omnichannel models to drive in-store and online sales.
- How to empower your team to become system advocates within Microsoft Dynamics 365 Commerce.