“When you’re a giant company with thousands of people all over the world, you don’t have enough support agents to give every employee what they need. That’s where AI comes in.”
— David Lewis, AVP of Compute Services
Integrating and supporting globally dispersed employees is an enormous undertaking. The company’s challenge was to create the same, simple support experience for its entire workforce—allowing its people to get help fast and spend more time on high-value work.
Download the in-depth case study to see how Verisk:
- Delivered instant, personalized support to 96% of employees
- Created a single place for help, no matter where employees are located