Although it’s almost universal that supply chain leaders consider customer experience to be important, only 5% feel fully confident that their systems and technology can help them. In this report, EFT surveyed over 200 retail supply chain leaders what their top challenges were in meeting customer expectations, and how to solve them.

In this report you will learn:

  • The top challenge keeping supply chain leaders up at night
  • When to prioritize speed over cost in delivery
  • How 4 out of 10 supply chain leaders reduce delivery-related customer complaints