Redefining CX for a new era

In 2020, we learned that customer needs can change in a blink, and your support team needs to change almost as fast. Our report on the CX Trends for 2021 will help you learn how to keep up.

Our team of experts reviewed data from 90,000 businesses using Zendesk across 175 countries. We compared how they use Zendesk with opinions from customers, agents, customer experience leaders, and technology buyers. Using these insights, we identified this year’s top trends in customer experience and tailored best practices to your team.

Immerse yourself in our interactive report today and get tailored insights built for your team.