Equinix, the world’s largest interconnection and colocation platform, faced the challenge of scaling support for a growing, distributed workforce. By using automation and AI, the company managed to migrate almost all employees to Microsoft Teams, give employees IT help in real time, and free up service desk agents for high-value work.
Download the in-depth case study to see how Equinix:
- Achieved over 90% adoption of Microsoft Teams
- Scaled support for a global workforce of 11,000 employees — without hiring for the help desk
- Raised eNPS (Employee Net Promoter Score) to 96%