In the 2019 Talkdesk Contact Center KPI and Benchmarking report, we started by stating that the contact center space had never been so exciting and yet so complicated. Then 2020 came and with it a set of unprecedented challenges.

The 2020 Talkdesk Contact Center KPI Benchmarking Report examines the importance of setting and measuring key performance indicators and allows you to learn how your industry and company are performing. Read more to discover the prescriptive measures that can make your contact center ready for the challenges that lie ahead.